PRIVACY POLICY
Last updated: January 2026
PRIVACY POLICY
At INKATRACES S.C.R.L., we value and respect the privacy of our users, clients, and visitors. Accordingly, this Privacy Policy clearly explains how we collect, use, protect, and, when applicable, share your personal data.
By using our website, completing forms, making reservations, contracting our services, or contacting us through any channel, you agree to the practices described in this Privacy Policy.
1. Data Controller
The controller responsible for processing your personal data is: INKATRACES S.C.R.L.
Contact email: info@inkatraces.com
Hereinafter, INKATRACES S.C.R.L. may be referred to as “we,” “us,” “our,” or “the Company.”
2. Personal Data We Collect
We may collect personal data when you interact with our website, make a reservation, request information, use our digital services, contact us, or participate in promotional activities.
The data we may collect includes:
- Full name
- Identification document or passport
- Email address
- Phone number
- Home or residential address
- Date of birth
- Nationality
- Information required for reservations, travel, or tourism services
- Travel, dietary, language, or special-needs preferences
- Travel insurance information, when applicable
- Payment, reservation, purchase, or contracted-service information
- Comments, inquiries, complaints, or communications submitted by the user
We may also collect technical information related to your use of our website, such as:
- IP address
- Browser type
- Operating system
- Device used
- Pages visited
- Browsing time
- Interactions with forms, advertisements, or digital content
3. Sensitive Data or Special Information
In certain cases, and only when necessary for the proper provision of our services, we may request sensitive information related to:
- Travel-related medical conditions
- Dietary restrictions
- Disability-related needs
- Religious or cultural requirements
- Information needed in case of an emergency
This data will be handled with special care and solely for the purpose for which it was provided.
4. Personal Data of Third Parties
If you provide us with personal data belonging to other individuals, such as companions included in a reservation, you represent that you have the appropriate authorization to share that information.
You also agree to inform those individuals about the contents of this Privacy Policy and how we may use their personal data.
5. Purposes for Using Personal Data
We use your personal data for the following purposes:
a. Service Provision
We use your data to manage reservations, coordinate tourism services, respond to requests, process payments, issue confirmations, organize itineraries, and provide assistance before, during, and after the contracted service.
b. Customer Service
We may use your data to respond to inquiries, complaints, information requests, and communications through email, telephone, social media, web forms, or other contact channels.
c. Security and Risk Prevention
We may process personal data to protect our clients, staff, and operations; prevent fraud; respond to emergencies; manage incidents; comply with legal obligations; or respond to competent authorities.
d. Improving Our Services
We may analyze usage information, preferences, comments, and browsing behavior to improve our services, website, digital channels, customer service, and user experience.
e. Marketing and Commercial Communications
With your consent, we may send you information about promotions, offers, new services, travel experiences, news, or content that may be of interest to you. You may withdraw your consent at any time by requesting to stop receiving marketing communications.
INKATRACES S.C.R.L. may send marketing communications only when the user has provided consent or when there is a prior relationship related to the services offered.
6. Marketing Communications
These communications may be sent through:
- Telephone
- WhatsApp or other messaging services
- Social media
- Digital advertising
You may request to stop receiving these types of communications at any time by writing to:
Even if you choose not to receive promotional communications, we may continue to send messages directly related to contracted services, reservations, payments, confirmations, or information necessary to provide the service.
7. Sharing Data with Third Parties
We may share personal data with third parties only when necessary to fulfill the services requested by the user.
These third parties may include:
- Hotels
- Tour operators
- Guides
- Transportation companies
- Airlines
- Technology service providers
- Payment platforms
- Insurance companies
- Public, immigration, customs, or security authorities, when applicable
INKATRACES S.C.R.L. will seek to share only the information strictly necessary to provide the service or comply with legal obligations.
We do not sell, rent, or commercially trade your personal data with third parties.
8. International Data Transfers
In some cases, your personal data may be stored or processed outside Peru, especially when we use technology services, digital platforms, international providers, or cloud-based management tools.
When this occurs, we will take reasonable measures to protect your personal data and ensure appropriate processing in accordance with this Privacy Policy.
9. Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, meet legal obligations, resolve disputes, prevent fraud, or maintain administrative and commercial records.
When the data is no longer needed, it will be securely deleted, blocked, or anonymized.
10. Information Security
We implement reasonable technical, organizational, and administrative measures to protect your personal data against:
- Unauthorized access
- Accidental loss
- Improper use
- Alteration
- Unauthorized disclosure
- Improper destruction or deletion
However, no internet-based data transmission or storage system is completely secure. Therefore, we recommend that users protect their passwords, devices, and means of access.
11. Use of Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve the user experience, analyze website traffic, remember preferences, and optimize our digital services.
Cookies are small files stored on the user’s device that allow us to recognize certain preferences or browsing behavior.
Users may configure their browser to reject or delete cookies. However, some website features may not function properly if cookies are disabled.
12. Links to Third-Party Websites
Our website may contain links to external pages, payment platforms, social media, or other websites operated by third parties.
INKATRACES S.C.R.L. is not responsible for the privacy practices, content, security, or operation of those external sites. We recommend reviewing each site’s privacy policy before providing personal data.
13. Social Media
We may interact with users through social media platforms such as Facebook, Instagram, TikTok, TripAdvisor, or other digital platforms.
Each social network has its own privacy policies, terms, and conditions. Use of these platforms is governed by the terms established by each provider.
14. Rights of the Personal Data Subject
You have the right to access, update, correct, cancel, or object to the processing of your personal data, in accordance with applicable personal data protection laws.
You may also request information about the use of your data, withdraw your consent for marketing communications, or submit a request related to the processing of your personal information.
To exercise these rights, you may contact us at: info@inkatraces.com
We may request additional information to verify your identity before processing your request.
15. Complaints or Inquiries
If you believe that your personal data has not been handled appropriately, you may contact us to submit an inquiry or complaint.
Contact email: info@inkatraces.com
We will address your request within the period required by applicable law.
16. Changes to the Privacy Policy
INKATRACES S.C.R.L. may modify, update, or supplement this Privacy Policy at any time.
When changes are significant, we will seek to notify users through our website, email, or other available communication channels.
We recommend reviewing this Policy periodically to stay informed about how we protect your personal data.
17. Key Definitions
Personal Data: Information that identifies or makes it possible to identify a natural person.
Data Controller: A natural or legal person that determines how and why personal data is used.
Data Processing: Any operation performed on personal data, including collection, storage, use, transfer, deletion, or modification.
Sensitive Data: Specially protected information, such as health information, religion, ethnic origin, sexual orientation, or other sensitive data.
Cookies: Small files stored on the user’s device to improve browsing and remember preferences.