INKATRACES S.C.R.L. acts solely as an intermediary agent for travelers. Its role is to arrange services provided by airlines, bus operators, train operators, cruise operators, general transportation providers, hotels, tour operators, and/or any other independent company.

INKATRACES S.C.R.L. has no control over these companies. Therefore, in all travel arrangements, our agency acts on behalf of and at the request of our clients, arranging transportation, accommodations, and other required travel services. Accordingly, we assume no liability for accidents, injuries, losses, damages, delays, inconveniences, or any other irregularity caused by defects in any vehicle, or by the omission, carelessness, or negligence of any company or person contracted to provide all or part of the tourism services offered.

We are also not responsible for disruptions resulting from vandalism, strikes, war, government actions, weather conditions, or any other circumstances that may generate additional expenses due to delays, itinerary changes, or other causes.

INKATRACES S.C.R.L. is not responsible for illnesses, pregnancy, physical or mental conditions that may endanger the health or safety of the traveler or third parties during the contracted tour, or that may limit or prevent the provision of tourism services. Therefore, the Company will not accept claims or issue refunds for the circumstances mentioned above, including cases in which no issue is apparent under normal conditions.

We request that travelers inform us, before contracting our services, of any such limitations so that we may recommend services suited to their needs.

INKATRACES S.C.R.L. reserves the right to accept or reject any reservation request from any traveler, for any tour or travel package, or to cancel or modify a travel package when circumstances warrant it. Any request for services made to our company shall be understood as acceptance of these terms and conditions.

PRICES AND RATES: All prices and rates are expressed in U.S. dollars. They may be paid in local currency using the exchange rate applicable on the day of payment and are subject to change without prior notice until payment has been made and availability has been duly confirmed.

Travel package prices and rates are per person, based on double occupancy, unless otherwise indicated, in standard hotel rooms. They include the specified services, transfers, excursions, specialized guides, and admission tickets, unless different conditions are specified.

Prices and rates do not include extras, gratuities, airfare, unless expressly indicated, excess baggage, or any other item not specified in the program.

ITINERARY: Itineraries are planned carefully and professionally; however, operational reasons may require changes to the order of activities or the specified route. Although such cases may be exceptional, the itinerary should be considered a general guide only.

The Company reserves the right to make changes, without prior notice, to the order of excursions or travel due to weather conditions, river levels, flight, bus, or train departure times, or any other relevant reason, in order to ensure the best possible development of your trip.

RESERVATIONS: All reservations are subject to confirmation upon full receipt of payment for the services. If a specific agreement has been reached between the Company and the client, a reservation may be confirmed with a partial payment. However, the outstanding balance must be paid 30 days before the established start date of the services, unless otherwise indicated.

Payments for our services may only be made through the payment methods indicated by us. Prices and rates may change without prior notice until services have been fully paid for.

TRAVEL PACKAGES: Full payment for a travel package must be completed at least 30 days before the package start date for individual travelers, and 45 days before the arrival date for groups, unless expressly agreed otherwise.

Travel package reservations may only be confirmed once full payment for services has been received, unless expressly agreed otherwise. If a specific agreement has been reached between the Company and the client, the reservation may be confirmed with the partial payment established in that agreement.

Payments may only be made through the payment methods indicated by us. INKATRACES S.C.R.L. reserves the right to substitute hotels with others of the same or a higher category in the travel packages it offers.

Meals included in travel packages are specified in each program. Travelers are responsible for consuming these meals at the time they are served and under their own responsibility. Cancellations, returns, and refunds are governed by the terms and conditions established in the Cancellation and Refund Policies.

HOTELS IN PERU (not included in a travel package): Hotel reservations may only be confirmed once full payment for services has been received, unless expressly agreed otherwise. If a specific agreement has been reached between the Company and the client, a reservation may be confirmed with a partial payment.

Payments for hotel services may only be made through the payment methods indicated by us. The client need only present themselves at the hotel with the reservation voucher or identify themselves with their passport and immigration card, if foreign, or their national identity document, if Peruvian.

If breakfast or another meal is included in the hotel rate, this will be clearly stated on the voucher. The traveler must comply with the hotel’s established meal times. Any additional consumption not clearly specified as included must be paid directly by the traveler and shall be the sole responsibility of the traveler and the hotel.

Cancellations, returns, and refunds are governed by the terms and conditions established in the Cancellation and Refund Policies.

HOTELS ABROAD (not included in a travel package): Hotel reservations may only be confirmed once full payment for services has been received, unless expressly agreed otherwise. If a specific agreement has been reached between the Company and the client, a reservation may be confirmed with a partial payment.

Payments for hotel services may only be made through the payment methods indicated by us. The client need only present themselves at the hotel with the reservation voucher or identify themselves with their passport.

If breakfast or another meal is included in the hotel rate, this will be clearly stated on the voucher. The traveler must comply with the hotel’s established meal times. Any additional consumption not clearly specified as included must be paid directly by the traveler and shall be the sole responsibility of the traveler and the hotel.

Cancellations, returns, and refunds are governed by the terms and conditions established in the Cancellation and Refund Policies.

AIR TRANSPORTATION SERVICE (not included in a travel package): Airline ticket prices and rates are subject to availability and may change without prior notice until tickets have been issued. Flight schedules, itineraries, flight numbers, and departure times are subject to changes by the airline until the date of travel.

All airline ticket reservations are subject to confirmation upon full receipt of payment and ticket issuance. Issued airline tickets are non-refundable and non-changeable. However, some fares allow date changes on the same route up to two days before the original flight date, subject to availability, airline-imposed penalties, which may change without prior notice, and administrative fees.

The service provider may modify its current terms without prior notice. For electronic tickets, it is not necessary to present a printed copy; however, carrying one is recommended. Travelers must identify themselves with their passport, if foreign, or national identity document, if residing in the country.

Airlines serve meals or snacks according to their own policies. Travelers are responsible for whether or not they consume them. Any additional consumption not clearly specified as included must be paid directly by the traveler and shall be the sole responsibility of the traveler and the airline.

AIRLINE SEAT ASSIGNMENT: Seat assignments are governed by each airline’s policies. Generally, the most economical fares only allow seat assignments during online check-in, between 48 and 24 hours before departure.

AIRLINE SEAT PURCHASES: Airlines may offer seat purchases according to their own policies. Some airlines allow seats to be purchased after ticket issuance or during online check-in. This service is offered at an additional cost.

GROUND TRANSPORTATION SERVICE (not included in a travel package) – Bus Service: Bus ticket prices and rates are subject to availability and may change without prior notice until tickets have been issued. Bus schedules, itineraries, and departure times are subject to changes by the bus operator until the date of travel.

All bus ticket reservations are subject to confirmation upon full receipt of payment and ticket issuance. Issued bus tickets are non-refundable, non-reroutable, and non-changeable. The service provider may modify its current conditions without prior notice.

Bus operators serve meals or snacks according to their own policies. Travelers are responsible for whether or not they consume them. Any additional consumption not clearly specified as included must be paid directly by the traveler and shall be the sole responsibility of the traveler and the bus operator.

TRAIN SERVICE: Train ticket prices and rates are subject to availability and may change without prior notice until tickets have been issued. Train schedules, itineraries, and departure times are subject to changes by the train operator until the date of travel.

All train ticket reservations are subject to confirmation upon full receipt of payment and ticket issuance. Issued train tickets are non-refundable, non-reroutable, and non-changeable. The service provider may modify its current conditions without prior notice.

Train operators serve meals or snacks according to their own policies. Travelers are responsible for whether or not they consume them. Any additional consumption not clearly specified as included must be paid directly by the traveler and shall be the sole responsibility of the traveler and the train operator.

PAYMENT POLICY: For individual travelers, our Payment Policy requires services to be paid in full 30 days before the travelers’ arrival, unless different conditions are specified. For groups, services must be paid in full 45 days before the group’s arrival, together with the passenger list, unless otherwise agreed.

Any modifications to agreed services or the booking of new services once the trip has begun must be paid directly by the traveler or, if accepted by the agency, may be charged to a credit card.

PAYMENT METHODS: All requested services must be paid through one of the following methods: bank transfers payable to INKATRACES S.C.R.L., PayPal, credit card through the WEB POS system, or Western Union.

Credit card payments require you to print, complete, sign, and send us a form together with a copy of your passport, if foreign, or national identity document, if Peruvian. Please send it to: contabilidad@inkatraces.com

DOCUMENTATION: Travelers are responsible for ensuring that their passport or other travel document is valid, as well as obtaining the visas required according to their nationality and the laws of the countries they are visiting.

To make reservations, we require the following information for each traveler: full name, passport number, nationality, date of birth, national identity document number for Peruvian travelers, and gender. We recommend informing us of allergies, medical conditions, traveler requirements, special characteristics, and meal preferences.

LUGGAGE: Travelers are responsible for their luggage. Any claim for loss or theft must be made directly to the transportation operator.

Any claim regarding a service not provided during the trip will only be accepted if submitted in writing within 15 days after the end of the trip. Cancellations, returns, and refunds are governed by the terms and conditions established in the Cancellation and Refund Policies.

CANCELLATION, REFUND, AND NO-SHOW POLICIES

INKATRACES S.C.R.L. acts solely as an intermediary agent for travelers. Its role is to arrange services provided by airlines, bus operators, train operators, general transportation providers, hotels, tour operators, and/or any other independent company, hereinafter referred to as THE COMPANIES.

INKATRACES S.C.R.L. has no control over THE COMPANIES. Therefore, in all travel arrangements, our agency acts on behalf of and at the request of our clients, arranging transportation, accommodations, and other required tourism services. As providers have different cancellation and refund policies, each case must be evaluated and consulted directly with the applicable service providers.

CANCELLATIONS

If a cancellation request is received up to and including 60 days before the travelers’ arrival date, the return or refund will be subject to a 15% administrative fee, which shall in no case be less than US$100.00, or its equivalent in Peruvian soles using the weighted average selling exchange rate in effect on the payment date, per traveler.

This fee is in addition to penalties imposed by each service provider, hotel, airline, etc., as well as financial charges associated with bank transfer costs, credit card fees, and any other expense or cost associated with the refund.

If a cancellation request is received up to and including 45 days before the travelers’ arrival date, the return or refund will be subject to a 35% cancellation fee, in addition to penalties imposed by each service provider, hotel, airline, etc., as well as financial charges associated with bank transfer costs, credit card fees, and any other expense or cost associated with the refund.

If a cancellation request is received 35 to 20 days before the travelers’ arrival date, the return or refund will be subject to a 65% cancellation fee, in addition to penalties imposed by each service provider, hotel, airline, etc., as well as financial charges associated with bank transfer costs, credit card fees, and any other expense or cost associated with the refund.

Except for the exceptions specified below, no return or refund will be granted if the cancellation request is received 19 days or fewer before the travelers’ arrival date.

NO-SHOW

A traveler’s full or partial cancellation of services may result in a penalty or total loss of the service, depending on the circumstances, requested services, and the cancellation policy of each service provider.

A reservation is considered a no-show when the traveler does not appear at the scheduled start time of each service. In such cases, it will be treated as a voluntary refusal of service, with no right to a claim or refund. No refunds or returns will be issued for unused portions of travel packages or stays.

REFUNDS

If a travel package includes bus and/or train transportation services that have already been issued, no return or refund will be granted for those services.

Programs scheduled for special dates, such as Holy Week, National Holidays, New Year’s, long weekends, roadblocks, confirmed vacations, and groups with private services, require advance payment as described in each quotation and are non-refundable.

For groups with departures on established dates where the traveler has paid 100% of the sale price and requests a partial or full cancellation, a penalty equal to 100% of the sale price will apply.

Certain services may be interrupted or canceled due to weather conditions, force majeure, disturbances, or other circumstances beyond the control of hotels, airlines, providers, or the agency itself. No return or refund will be granted as a result of interruptions or cancellations beyond our control.

All refund requests and claims must be submitted to our offices no later than eight days after the completion of the service.

INKATRACES S.C.R.L. will not be able to process claims received after the stated deadline, as the time elapsed may make it difficult to carry out the relevant investigations.

GENERAL TERMS AND CONDITIONS

All travelers must notify us before final billing if they require an invoice or receipt for services and/or airline tickets.

Please note that, under SUNAT regulations (National Superintendency of Customs and Tax Administration), airline tickets with fares constitute proof of payment for the person using them. Therefore, the national identity document number, passport number, or RUC number is included. Once the invoice or proof of payment has been issued, it cannot be replaced.

INKATRACES S.C.R.L. expressly declares that it acts as an intermediary between travelers and the entities or individuals providing the services listed in the itineraries, such as transportation companies, hotels, restaurants, and service operators.

We are responsible for arranging the services mentioned, but disclaim all liability for delays caused by strikes, weather conditions, earthquakes, storms, or any loss, damage, accident, or irregularity affecting travelers or their belongings caused by third parties beyond the operator’s control.

The traveler shall bear all such losses or expenses. By making a reservation and/or purchasing any of our programs, or accepting any individual program and/or service, the user or final recipient of the service is deemed to have read, understood, and accepted each of these terms and conditions.

IMPORTANT INFORMATION

Please take the following points into account for your trip:

• Verify your travel documents, including your passport, which must be valid for at least six months before departure; national identity document for Peruvian travelers; driver’s license; notarized authorizations for minors, valid for one month; visas; and required vaccinations. Any omission is the sole responsibility of the traveler.
• Verify or consult the checked and carry-on baggage policies.
• Most international IATA airline tickets are non-endorsable, non-refundable, and non-transferable. Any date or route change is subject to the fare rules, if permitted, or otherwise may not be allowed. Changes may involve penalties, fare differences, and reissue fees. For domestic tickets within Peru, conditions are governed by Law No. 27261 and its regulations.
• If there is any discrepancy in ticket information, please contact the agent before 6:00 p.m. on the same day of issuance. After that time, corrections are not possible. After this deadline, the traveler must pay the full ticket amount and request refunds or changes only when permitted by the fare conditions, subject to penalties and administrative fees.

Please review all restrictions before purchasing your airline ticket or tourism services.